EandM is firmly committed to the privacy and security of your electronic commerce. For your full understanding, the following statement details our information gathering and dissemination practices, as well as our security measures.
Information Collected to Serve You
Registration Form and Order Process:
To process your order, we require your name, billing address, phone number, e-mail address, shipping address and account number or credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order. In general, we will try to contact you first by e-mail and if that fails, or if time is critical, we will try to contact you by phone. We share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.
Upon visiting our site we will assign you a unique Session ID in the form of a "cookie." A cookie is a piece of information that a web site sends to a browser. This is used to facilitate your browsing and ordering experience, to keep track of your shopping basket during your visit, help diagnose problems with our server, and administer our website. No personal information about you is contained in these cookies.
By default all web server log files capture IP addresses, however we only use your IP address to help diagnose problems with our server and to administer our website.
Privacy of Information
EandM will not share your e-mail address or website activity with other
parties. However EandM reserves the right to share this information
with third parties involved only in the processing of your orders. This may include
but is not limited to credit card verification.
E-mails from EandM:
EandM has found that attractive, graphics-rich e-mails are a quick, effective and low-cost way to communicate with customers and prospects about new products, price changes, and manufacturer specials.
We do not want to send e-mails to you if you would prefer not to receive them. Therefore,
every e-mail provides instructions for you to unsubscribe from future e-mails. In
addition, you can visit our website, contact your personal account executive or
to unsubscribe or change subscription preferences.
We also have administrative procedures in place to remove e-mail addresses and domains that consistently send failure messages to our e-mail servers.
For credit card transactions, EandM adds security by using Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on EandM's website is the safest kind of transaction possible with a credit card.
Links Beyond www.eandm.com
We may include links on www.eandm.com to other companies' sites. EandM is not responsible for the privacy policies and content of those sites.
Changes You Can Make
To make any changes to your order, please contact your local EandM office. To find information about office locations, visit our website at www.eandm.com/contactus.aspx. If you are unable to contact one of our offices, feel free to contact us via e-mail at email@example.com and we will be happy to assist you.
To make any changes to your account or contact information, please contact Customer Account Maintenance at (866) 693-2636 or firstname.lastname@example.org.